Our Policies

At Technezo, we believe in transparency and customer satisfaction. Our policies are designed to give you confidence and peace of mind with every purchase.

Warranty Policy

15-Day Warranty

All laptops include a 15-day warranty. If you experience any functional or technical issues within this period, our support team is ready to help resolve the problem.

Same Model Replacement

If a verified issue arises during the warranty period and cannot be resolved, we will replace the laptop with the same model—subject to availability.

Warranty Exclusions:

The following are not covered under warranty:

•Physical damage from drops, mishandling, or impact
•Any display-related issues or screen damage
•Electrical damage, including faults from power surges or misuse

Return & Refund Policy

3-Day Replacement Window

You may request a replacement within the first 3 days of purchase—no questions asked—provided the laptop is returned in the same condition as sold.

Eligibility for Return or Warranty Claim:

•The item must be returned in its original condition and packaging
•Proof of purchase (invoice or receipt) is mandatory
•The issue must fall within the scope of warranty coverage

Shipping Policy

Delivery Options

We offer both in-store pickup and nationwide shipping options to meet your convenience.

Shipping Timeframes

All orders are processed within 24 hours of payment confirmation. Standard shipping typically takes 2-5 business days depending on your location.

Important Shipping Notes:

•We only ship to verified addresses provided at the time of purchase
•Shipping costs are non-refundable in case of returns
•All shipped items are thoroughly inspected before dispatch

Payment Terms

Accepted Payment Methods

We accept the following payment methods:

•Cash on delivery (for select areas)
•Bank transfer
•Credit and debit cards
•Mobile payment solutions

Secure Transactions

Your payment information is always protected. We use industry-standard encryption and security protocols to ensure your financial data remains private and secure.

How to Claim Warranty

Contact Us:

Phone/WhatsApp: 0333-2568818 | 0345-3773999

Email: technezo@gmail.com

Assessment:

Our technical team will inspect the laptop to verify the reported issue.

Resolution:

Depending on the assessment, we will either:

•Resolve the issue
•Replace it with the same model (if available)
•Or take the appropriate action in line with our policy

Important Notes

•Warranty is valid for 15 days from the date of purchase. Claims after this period will not be accepted.
•Returns due to change of mind are accepted only within the first 3 days of purchase.
•Any unauthorized repairs, tampering with warranty stickers, or alterations will void the warranty.
•Damage caused by mishandling or electrical issues is not covered under the warranty.

Shop with Confidence

At Technezo, we aim to provide a seamless and dependable shopping experience. If you have any questions, concerns, or need support, our team is always here to assist you.